FAQ

I have seen something that I love how do I place an order?

Once you have browsed our collections and designs and have chosen something that you love.

- Select the quantity of invitations that you require

- Add any additional extras you desire, such as an RSVP Postcard & Details Card

- And continue to checkout

- You will then receive an email shortly after confirming your order, and asking you to send us your personalisation details and wording ( please ensure you do this asap, as we cannot process your order to the next stage without this)

- Once we have received your personalised wording we aim to send your personalised digital proof within 3 working days.

Can I order a sample?

Yes. We recommend that you order an unpersonalised sample of the invitation design that you like before you place an invitation order. This is a great way for you to see first hand the colours and quality of the designs. We endeavour to send all sample orders to you within 3 working days. All samples cost £3.50 + £1.50 postage. They are posted Royal Mail 1st Class. The cost of this will be re-imbursed to you if you decide to proceed and go ahead with a full invitation order.

Can my sample be personalised?

Unfortunately not - all sample orders are unpersonalised. There is a minimum order on personalised invitations of 30.

How many invitations should I order?

We recommend that you order at least one invitation per household & a few additional extras incase you require any at a later date.

What wording can I have on my invitation?

You can personalise your invitation with any wording which you desire as long as it can work within the parameters of the design.

I have received my digital proof but would like to make some changes, what should I do?

Not a problem its common to want to make some changes or a few amends, we can do this for you no problem until you are happy. However, any additional proofs after 3 will incur a £15 charge per proof.

What should I look for when I receive my proof?

No re-funds or re-prints will be offered once we have received confirmation from you so please make sure that you double check your proof very carefully. 

  • Is all the information and wording that you provided correct?
  • Are names and places spelt correctly?
  • Is the spelling and grammar correct?
  • Are you happy with the layout and positioning

When can I expect my order?

Please refer to individual product listings for delivery and dispatch estimates, as some products take a longer production process. 

How much is delivery?

  • Sample Orders - £1.50
  • Order totals from £3.51-£99.99 - £3.95
  • Orders over £100 are FREE P&P UK Mainland Only

For Overseas Delivery - European

  • Sample Orders - £3.50
  • Orders above £3.51 - £12.95